Report a Card Lost or Found

What do I do if I lost my ID?

First, report your ID card as lost. This deactivates your ID, preventing the potential misuse of your ID card. It should be noted that if you do not report your card missing, you have no way to contest fraudulent transactions and will be held responsible by the University for all such transactions.
There are several ways to report your card missing:

Open the app and click on the Frog Bucks link.

Visit my.tcu.edu
Click on “Frog Bucks”
Check “I Accept”
Click “Continue”
On the left toolbar, click on “REPORT LOST CARD”
Click “Yes”

During regular business hours (8 am to 5 pm) call us at the ID Center
817-257-7856

After hours, call the TCU Police Department
817-257-7777

Once you have reported your card lost, you will need to replace the card. The ID Center is open from 8am to 5pm Monday through Friday. No appointment is necessary. It should take no longer than 5 minutes to replace your card. Please do your best to replace your card during business hours at the ID Center. If the need arises outside of business hours the TCU Police Department has the ability to print a replacement ID card.

The cost of replacing a lost ID card will be $30 for faculty, staff and students.

If an Apple iPhone or Apple Watch is missing, mark the device as Lost by logging into iCloud Find Devices and turning on Lost Mode. Do not remove the device from your account or erase it until you have spoken with the authorities and your insurance.
Android Users see https://www.android.com/articles/what-to-do-if-your-phone-is-lost-or-stolen/
Note: Before replacing an Android device or Transferring Apps and data to a new device:
- Alert the TCU ID Center of your intentions so we can remove your mobile credential from your account.
- Remove your TCU Digital ID from Digital Wallet on the old device.
- Remove the GET Mobile App from the old device.
Failure to take these steps can result in a lengthy delay in getting your Mobile Credentials on your new device.
If you lose or replace any other device, contact the TCU ID Center at 817-257-7856 for assistance.