What do I do if I lost my ID?
Deactivating your credential promptly helps prevent potential misuse. Please be aware that if a credential is not reported lost or stolen, you may lose the ability to dispute fraudulent transactions and could be held responsible for those transactions. For this reason, it is essential to report any lost or stolen credential—whether it is your mobile digital credential or, in some cases, a physical card—as soon as possible.
- If an Apple iPhone or Apple Watch is missing, mark the device as Lost by logging into iCloud Find Devices and turning on Lost Mode. Do not remove the device from your account or erase it until you have spoken with the authorities and your insurance.
- Android Users see https://www.android.com/articles/what-to-do-if-your-phone-is-lost-or-stolen/
- Note: Before replacing an Android device or Transferring Apps and data to a new device:
- Alert the TCU ID Center of your intentions so we can remove your mobile credential from your account.
- Remove your TCU Digital ID from Digital Wallet on the old device.
- Remove the GET Mobile App from the old device.
- Failure to take these steps can result in a lengthy delay in getting your Mobile Credentials on your new device.
- If you lose or replace any other device, contact the TCU ID Center at 817-257-7856 for assistance.
TCU Mobile App
Open the app and click on the Frog Bucks link.
Online
Visit my.tcu.edu
Click on “Frog Bucks”
Check “I Accept”
Click “Continue”
On the left toolbar, click on “REPORT LOST CARD”
Click “Yes”
Make a Call
During regular business hours (8 am to 5 pm) call us at the ID Center
817-257-7856
After hours, call the TCU Police Department
817-257-7777
Replacement Information
The cost of replacing a lost ID card will be $30 for faculty, staff and students.
As TCU is steadily moving towards a “mobile only” campus, in some cases we will not replace the physical ID card.