FAQ

First, report your ID card as lost. This deactivates your ID, preventing the potential misuse of your ID card.

The ID card replacement fee is non-refundable.

While an account has a financial hold, all bookstore charges are automatically rejected. This is the most common reason for rejection at the bookstore.
Check to see if your account has a financial hold at my.tcu.edu under Student Center. Holds are listed on the right.

If you have a question about a financial hold on your account, contact Financial Services at 817-257- 834 or 817-257-7618.

If your ID was rejected at the bookstore but you do not have a financial hold on your account, call or visit the ID center so we can help resolve the issue.

During regular business hours (8 am to 5 pm) you can either call us: 817-257-7856 or come in: The ID Center is located on the second floor of the Brown-Lupton University Union across from the south staircase.

Student Printing

As of Summer 2026, all Pharos print stations require a TCU Digital Mobile Credential.

• To verify your printing access, visit the Library Help Desk, submit an online help ticket, or call 817-257-5855.
• If your credential is rejected when making copies, contact the TCU ID Center at 817-257-7856.
• If your TCU account is on financial hold, copying services will be unavailable. Contact Financial Services at 817-257-7836 for assistance.

Note: Printing charges are not displayed in the ID management system.

Faculty/Staff Printing

Faculty and staff use the PaperCut software for departmental printing and copying. At this time, a physical credential is required to access faculty and staff printers.

Printing Access Options

• If you have a physical TCU ID card, continue using your card at departmental printers.
• If you are using a TCU Digital ID, a printing card can be obtained from the TCU ID Center.

Future Updates

TCU is working toward transitioning faculty and staff printing access to the Digital Mobile Credential. A university-wide announcement will be made once this transition is complete.

If your ID was rejected at the gates of a TCU football game, contact the TCU ticket office at 817-257-FROG or tickets@tcu.edu.

The TCU ID Center does not handle football admissions.

If your ID card was rejected at football concessions, be aware that there is a $300 credit limit, and consult the article “What do I do if my ID isn’t working at the bookstore, or at football concessions?”

During business hours, any stray ID cards should be turned in promptly to the ID center.

The ID Center is located on the second floor of the Brown-Lupton University Union across from the south staircase.

After hours, please turn in any stray ID cards to one of the following locations:

• The TCU Police Station
• Library Circulation
• The BLUU Information Desk

As long as you remain enrolled and pay your fees at TCU, your TCU ID account will automatically activate each semester.

Physical ID Cards

Students are responsible for safeguarding their physical ID card and ensuring it remains in good condition. This responsibility applies regardless of whether the student is currently enrolled or taking a semester off. Lost, damaged, or defaced cards should be reported and replaced in accordance with institutional procedures.

Digital ID

Students are expected to use their mobile devices responsibly to ensure continuous access to their digital ID. Devices should be maintained in proper working condition and kept adequately charged throughout the day. To minimize disruptions caused by low battery levels, students are encouraged to carry a portable power bank or charger.

No. TCU is transitioning to a campus-wide Digital Mobile Credential. Your digital ID remains active as long as you maintain an active affiliation with the university, such as being a currently enrolled student or a current faculty or staff member.

If your physical ID card is lost, it will be replaced with a TCU Digital Mobile Credential rather than a new physical card.

If you would like to have a hole punched in your ID card so that you can put it on a lanyard or on your key ring, please swing by the ID Center and allow us to punch that hole for you.

By design, there are few places to punch a regular circular hole onto a TCU ID card and punching it in the wrong place may cause it to not work.

The ID Center is located on the second floor of the Brown-Lupton University Union across from the south staircase.

Incoming freshmen and transfer students:
You will have your ID picture taken at orientation.
You will receive your ID cards at move-in. If you will be living off-campus, you may pick up your ID card in the ID Card Office beginning 2 weeks prior to the start of the semester.
If you are attending an August orientation and are living off campus, please let us know so that we can produce your card for you.

Incoming graduate students:
You must be enrolled in at least one class to receive your ID card, and the earliest you can obtain it is two weeks prior to the first day of the semester.
Check with your department to see if you will be doing an orientation. If you will be participating in an orientation, obtaining your ID card will be a part of orientation.

TCU facilities such as the library and rec center are available to students who are active and enrolled during the semesters for which they are enrolled. The semester is defined as starting two weeks before classes start.

Library access is automatically added to TCU employees’ ID cards after their first day of employment.

TCU employees may purchase rec center memberships at annual or monthly rates. See the rec center website for details.

Updating Your TCU Digital ID Photo

TCU’s transition to a Digital ID allows you to update your ID photo by submitting a new photo through the GET app. Photos should meet TCU requirements and be similar to a passport-style photo.

If you have experienced a significant change in your appearance that may affect the ability to verify your identity, you may update your photo by:

• Uploading a new photo through the GET app, or
• Visiting the ID Center to have a new photo taken and updated on your account.

Keeping your photo current helps ensure your TCU Digital ID remains accurate and easily verified.