Frequently Asked Questions

First, report your ID card as lost. This deactivates your ID, preventing the potential misuse of your ID card. It should be noted that if you do not report your card missing, you have no way to contest fraudulent transactions and will be held responsible by the University for all such transactions.
There are several ways to report your card missing:

Use the TCU Mobile App!
You can instantly mark your car lost and when you find it, you can also turn it right back on.

Online:
Visit my.tcu.edu
Click on “Frog Bucks”
Check “I Accept”
Click “Continue”
On the left toolbar, click on “REPORT LOST CARD”
Click “Yes”
Over the phone:

During regular business hours (8 am to 5 pm) call us at the ID Center
817-257-7856

After hours, call the TCU Police Department
817-257-7777

Once you have reported your card lost, you may come by the ID Center during normal business hours (8 am to 5 pm) where we will print you a new card. There is a $20 replacement fee for student IDs.

Students:
The $20 replacement fee will be charged to your student account.

Faculty & Staff:
You will not be charged a replacement fee.

When replacing a lost TCU ID, there is a non-refundable $20 replacement fee.

Students:
The $20 replacement fee will be charged to your student account.

Faculty & Staff:
You will not be charged a replacement fee.

No, the ID card replacement fee is non-refundable.

While an account has a financial hold, all bookstore charges are automatically rejected. This is the most common reason for rejection at the bookstore.
Check to see if your account has a financial hold at my.tcu.edu under Student Center. Holds are listed on the right.

If you have a question about a financial hold on your account, contact Financial Services at 817-257- 834 or 817-257-7618.

If your ID was rejected at the bookstore but you do not have a financial hold on your account, call or visit the ID center so we can help resolve the issue.

During regular business hours (8 am to 5 pm) you can either call us: 817-257-7856 or come in: The ID Center is located on the second floor of the Brown-Lupton University Union across from the south staircase.

If your ID is rejected when trying to PRINT anywhere on campus, first, look at the barcode and if it appears blurry at all, visit the ID card for a replacement card.
To make sure you have printing privileges, visit the help desk at the Library. Alternatively, you can submit a help ticket online.

The TCU ID Center does not handle printing.

If your ID is rejected when trying to COPY anywhere on campus, there may be an issue with your account. To determine your next course of action, call the ID Center at 817-257-7856.

If your ID card was rejected at the gates of a TCU football game, contact the TCU ticket office at 817-257-FROG or tickets@tcu.edu.

The TCU ID Center does not handle football admissions.

If your ID card was rejected at football concessions, be aware that there is a $300 credit limit, and consult the article What do I do if my ID isn’t working at the bookstore, on vending machines, or at football concessions?”

If you have recently replaced your ID card or reported it lost, ensure that it is no longer marked lost by calling the ID center at 817-257-7856.

If your ID card is being rejected at multiple different locations such as the Library, building doors, Market Square, vending machines, etc. your card may be damaged. Visit us at the ID Center so that we may assist you further.

The ID Center is located on the second floor of the Brown-Lupton University Union across from the south staircase.

During business hours, any stray ID cards should be turned in promptly to the ID center.

The ID Center is located on the second floor of the Brown-Lupton University Union across from the south staircase.

After hours, please turn in any stray ID cards to one of the following locations:

  • The TCU Police Station
  • Library Circulation
  • The BLUU Information Desk

As long as you remain enrolled and pay your fees at TCU, your TCU ID card will automatically activate each semester.

Students are responsible both for keeping up with their card and for keeping their card in good condition, whether they are currently enrolled or sitting out a semester.

No. All TCU patrons (students, faculty, staff, etc.) are expected to keep track of their TCU ID card year round.

If you have lost your TCU ID card, see the answer to “What do I do if I lost my ID card?”

No and yes. By design, there are few places to punch a regular circular hole onto a TCU ID card. If you wish to have a hole in your card, we recommend stopping by the ID Center, where we have a special hole-punch calibrated to the TCU ID card.

The ID Center is located on the second floor of the Brown-Lupton University Union across from the south staircase.

Incoming freshmen and transfer students:
You will have your ID picture taken at orientation.
You will receive your ID cards at move-in. If you will be living off-campus, you may pick up your ID card up to two weeks before the semester begins.
If you will be doing an August orientation, you will receive your card during orientation.

Incoming graduate students:
You must be enrolled in at least one class to receive your ID card.
Check with your department to see if you will be doing an orientation. If you will be participating in an orientation, you will get your ID card then.
If you will not be doing orientation with your department, and you are enrolled in at least one class, you may come in up to two weeks before the semester begins to have your picture taken. We will print your card then and there.

TCU facilities such as the library and rec center are available to students who are active and enrolled during the semesters for which they are enrolled. The semester is defined as starting two weeks before classes start.

Library access is automatically added to TCU employees’ ID cards after their first day of employment.

TCU employees may purchase rec center memberships at annual or monthly rates. See the rec center website for details.

First, know that if you recently moved, your ID will automatically update to your new hall after housing finishes all paperwork involved. Check with the Hall Director of your old residence hall to ensure they have submitted the appropriate paperwork. If you have concerns about your move, contact Housing & Residence Life at 817-257-7865 or housing@tcu.edu.

If you have not recently moved, ensure that your card works other places, such as Market Square. If your ID is not working anywhere, see the article “What do I do if my card won’t work anywhere?”

If you believe you are supposed to have access to a door, but your ID card will not open said door, first check to see if the door is unlocked. When a door is unlocked, the card reader will reject your card. This does not necessarily mean that your card will not work when the door is scheduled to be locked.

Ensure that you are trying to unlock your door during your allotted timeframe. Want more hours? Ask your supervisor or the building deputy.

Check with your supervisor, chair, or dean to ensure the appropriate request has been submitted and then follow up with them. You may also include the ID Center (idcenter@tcu.edu) in these communications as they may be helpful in finding the right person to contact.

If you believe you are supposed to have access to a door, but your ID card will not open said door, first check to see if the door is unlocked. When a door is unlocked, the card reader will reject your card. This does not necessarily mean that your card will not work when the door is scheduled to be locked.

Ensure that you are trying to unlock your door during your allotted timeframe. Want more hours? Ask your supervisor or the building deputy.

Check with your supervisor, chair, or dean to ensure the appropriate request has been submitted and then follow up with them. You may also include the ID Center (idcenter@tcu.edu) in these communications as they may be helpful in finding the right person to contact.

If you believe you are supposed to have access to a door, but your ID card will not open said door, first check to see if the door is unlocked. When a door is unlocked, the card reader will reject your card. This does not necessarily mean that your card will not work when the door is scheduled to be locked.

Ensure that you are trying to unlock your door during your allotted timeframe. Want more hours? Ask your supervisor or the building deputy.

Check with your supervisor, chair, or dean to ensure the appropriate request has been submitted and then follow up with them. You may also include the ID Center (idcenter@tcu.edu) in these communications as they may be helpful in finding the right person to contact.

Residential students will choose a meal plan when they complete the online housing contract. If no meal plan is chosen, the Flex 19 will be assigned. Meal Plan changes can be made through housing application until the 12th day of class. Otherwise, email Housing and Residence Life at housing@tcu.edu.

Commuter meal plans can be purchased online at my.tcu.edu. Click the “Student Services” tile and choose “Commuter Meal Plan” from the drop down menu. If the link is unavailable, email Housing and Residence Life at housing@tcu.edu.

Any questions concerning meal plan changes can be answered by contacting Housing and Residence Life at 817-257-7865 or housing@tcu.edu.

Residential students who have completed a housing  can go back into the housing contract and make the change until the 12th day of class. Otherwise, email Housing and Residence Life at housing@tcu.edu.

Commuter students should email Housing and Residence Life at housing@tcu.edu.

Any questions concerning meal plan changes can be answered by contacting Housing and Residence Life at 817-257-7865 or housing@tcu.edu.

Frog Bucks can be used on and off campus-at participating restaurants. Visit www.frogbucks.com for a list of participants.

Campus Cash can only be used on campus at snack and dining facilities. Visit tcu.sodexomyway.com for a list of retail outlets.

In order to check your balances, follow the steps below.

Visit my.tcu.edu

Click on “Frog Bucks”

Check “I Accept”

Click “Continue”

On the left toolbar, click on “Current Balance”

Students have up to four different ‘buckets’ of funds. The cash registers are programmed to read one bucket at a time and will only display to total left in that particular bucket. The order in which buckets are emptied is:

Frog Pass Campus Cash (these come with a meal plan)

Frog Pass Frog Bucks (these come with a meal plan)

Campus Cash (these are added independent of a meal plan)

Frog Bucks (these are added independent of a meal plan)

Go to GET.

If you are the student, faculty, or staff member, log in and click “Add Funds” on the right.

If you are a guest, click “Click here to deposit funds into a student’s Frog Bucks account.”

In order to add Campus Cash, students must bring their ID card to the ID Card Center and formally request Campus Cash. The amount the student requests will be billed on the next billing cycle and available for use immediately.

Visit www.frogbucks.com for a current list of restaurants accepting Frog Bucks.

Campus Cash can only be used on campus at snack and dining facilities. Visit tcu.sodexomyway.com for a list of retail outlets.

No. All purchases at the bookstore are charged to the bookstore account. (Yes, even at the coffee shop.)

Any Frog Pass Campus Cash, Frog Pass Frog Bucks, Campus Cash, and/or Frog Bucks will roll over ONLY from the fall semester to the spring semester.

At the end of the spring semester all accounts will be cleared. Unused Frog Pass Frog Bucks and Frog Pass Campus Cash (the funds that come with a meal plan) are not refundable; consider those funds “use it or lose it”. Unused Campus Cash and Frog Bucks added independent of a meal plan will be refunded to the student’s account if the balance at the end of the semester is in excess of $5.

Frog Pass Silver, Frog Pass Gold and Frog Pass Platinum come with unlimited swipes so there are no swipes to pull forward.

Swipes in a limited plan-such as the Frog Pass Limited 50, will roll over ONLY from the fall to the spring.

Swipes in a plan where swipes are renewed weekly, such as the Frog Pass Flex 7, will not roll over from fall to spring.

Employee meal plan swipes do not expire.

Department meal plan swipes do not expire.

Visit my.tcu.edu and click on the “Employee Meal Plan” link to order an employee meal plan using payroll deduction.

Employee meal plans are non-refundable and non-transferrable, however, if within 5 days of purchasing an employee meal plan you change your mind, please contact the ID Center at idcenter@tcu.edu. Provide your name, ID number, and let us know you would like to cancel the purchase and stop payroll deduction.

The balance of employee meal plans will be displayed for the cashier each time the ID card is swiped. To check that balance yourself, use the TCU Mobile App or visit my.tcu.edu and click on the Frog Bucks link.

When on campus, employees who choose to purchase Frog Bucks will see the available balance reflected at the bottom of receipt. To check that balance yourself, use the TCU Mobile App or visit my.tcu.edu and click on the Frog Bucks link.

TCU can issue international student ID cards to full time students who can provide proof of present enrollment.

An international student or faculty ID card costs $30.