Apple Users

To activate and add your TCU Mobile ID to your Apple Wallet, you first need an eligible device with a passcode (at a minimum) enabled:

  • An Apple ID signed into iCloud (must be your own Apple ID, shared Apple IDs aren’t supported)
  • iPhone SE, iPhone 6s, iPhone 6s Plus, or later running the latest version of iOS
  • Apple Watch Series 1, or later, running the latest version of watchOS

Get logo

Do the following to activate your TCU Mobile ID

  1. To get started, you must have an approved photo on file for your TCU ID card. Incoming students will have a photo taken at orientation, and some may utilize photo upload.
  2. Download the GET Mobile app published by The CBORD Group in the Finance category from the App Store. The app logo features the word GET in a circle and is black-and-white.
  3. Open GET Mobile and select Texas Christian University from the list of institutions
    • Log in using your TCU password.
    • Choose whether to “Enable Face ID” for your device (you can skip this step)
    • Set a PIN for your TCU Mobile ID (you cannot skip this step)
    • On the next screen, enter your phone number
    • When the sample card appears, click the small “Add to Apple Wallet” icon.
      • If you have more than one Apple device, your iPhone may be listed along with Apple Watch and other devices. If you want to authorize these devices, go back through the “Add to Apple Wallet” process again once your iPhone is authorized.

Keep the GET Mobile app on your device to help manage your TCU Mobile ID

Report any issue in person at the ID Center located on the second floor of the Brown Lupton University Union (BLUU), or by phone at 817-257-7856. You may also email idcenter@tcu.edu.

Be prepared to share the following when reporting an issue:

  • What date/time did the issue occur?
  • What issue are you having? Did you encounter an issue in the app, at the reader, or elsewhere?
  • Did this issue occur multiple times (i.e., would we be able to reproduce it, or was it a one-time occurrence)?

If you send an email, please include your ID number and clearly describe the issue, including screenshots or videos to help us reproduce it.


Using Your TCU Mobile ID with Apple deviceUsing Your TCU Mobile ID

You do not have to open the wallet to use mobile credentials. If you are using Express Mode, simply point the top of the phone toward the card reader, touch it near the center of the reader, and hold it there until the reader’s light changes color. If you are not using Express Mode, you will have to authenticate each time you access your phone. If you have access to the door, the light will turn green, and you will hear the door unlock, just as it would with a physical card. Should you encounter a reader with a keypad, simply point the top of the phone towards the keypad and touch it.

 

Apple FAQs

The TCU Mobile ID in Apple Wallet is a TCU initiative that allows your iPhone and/or Apple Watch to replace the functionality of a physical ID card.

For now, both the physical ID and the Mobile ID will continue to work. However, TCU is moving toward a mobile-first approach for campus credentials, and the TCU Mobile ID will become the primary form of identification. We encourage you to begin using your mobile credential as soon as possible. The university plans to complete the transition to Mobile ID as the main credential by Fall 2026.

We understand that some individuals may still need a physical card. Requests for exceptions will be reviewed on a case-by-case basis. Please contact the ID Center for more information.

  1. A photo on file with the TCU ID Center.
  2. iPhone SE, iPhone 6s, iPhone 6s Plus or later running the latest version of iOS
  3. Apple Watch Series 1 or later running the latest version of watchOS
  4. Apple ID signed into iCloud
  5. The GET Mobile app
  6. Access to my.tcu.edu

Open your Apple Wallet on your iPhone (and Apple Watch, if applicable), delete the TCU Mobile Credential from the Apple Wallet, and completely close the GET App. Re-open the GET App and follow the process to add Mobile Credential to your Apple Wallet. Please allow up to 1 minute for the setup to complete. Do not close or swipe out of the setup screen until it completes.

If you are still having an issue, you can get help in person at the ID Center located on the second floor of the Brown Lupton University Union (BLUU), or by phone at 817-257-7856. You may also email idcenter@tcu.edu.

The Series # for your Apple Watch can be found on the back of the Watch. Note: Series 0 Apple Watch is not eligible for this program.

Instructions to verify and/or update your Apple Watch can be found at https://support.apple.com/en-us/HT204641.

You can use your student ID card on up to two devices (one iPhone and one Apple Watch) that are signed into iCloud with the same Apple ID.

Information can be found at https://support.apple.com/apple-id or https://support.apple.com/icloud.

Instructions can be found at https://support.apple.com/en-us/HT201355.

If you are locked out of your residence hall, you can use a friend’s phone to call the RA on duty. If you cannot get a hold of the RA on Duty, contact TCU PD by calling 817-257-7777. If you do not have access to anyone’s phone, locate the nearest blue light emergency phone, and that will connect you to TCU PD.

  1. You should use Find My iPhone to suspend or deactivate your TCU Mobile ID in Apple Wallet. Instructions for Lost/Found Apple devices and Find My iPhone are located at https://support.apple.com/en-us/HT201472.
  2. Log into the GET App, click on Manage my ID, and mark the device as lost. Or, notify the ID Center by email at idcenter@tcu.edu, by phone at 817-257-7856, or in person on the second floor of the Brown-Lupton University Union, Monday-Friday from 8 am to 5 pm.

You can reactivate a suspended device via iCloud.com or contact the ID Center if your TCU Mobile ID has been deactivated.

Yes, your TCU Mobile ID in Apple Wallet can be used even if your iPhone or Apple Watch does not have network connectivity, the TCU Mobile ID is stored on your device.

1. You should first remove your TCU Mobile ID from your old device in the Apple Wallet app.
2. Once that ID is removed, you can add it to the new device by using the GET Mobile app.

When using Express Mode (iPhone 6s or later), your TCU Mobile ID will not be displayed with other cards in Apple Wallet for security reasons.

If you are using Express Mode, you do not have to do anything. If you are not using Express Mode, you will have to authenticate each time you access your phone. This is a user security preference.  Note: Express Mode is turned on by default.

On iPhone XS, XS Max, XR, and more recent models, Express Mode with power reserve is available for up to five hours after the device’s battery needs to be charged.

There is no cost to use your TCU Mobile ID.

Anyone with an active TCU ID, including faculty, staff, and students, are eligible as long as they meet all device and software requirements.

Your other device will continue to work, however, you should mark the missing device as lost on iCloud.com until it is found.

Once your TCU Mobile ID Card is activated on your iPhone or Apple Watch, simply tap the device to any reader.

Not yet but stay tuned! Until then, continue to use your ID card. It will continue to work at the time clocks.

TCU is moving to a mobile-first approach for campus credentials, and TCU Mobile ID will become the primary credential issued. Your physical ID card will remain active through March 31, after that, you need to use the TCU Mobile ID.

We understand that some individuals may still need a physical card, and exemptions will be reviewed on a case-by-case basis. Please contact the ID Center for more information.

Students can use phones to access print jobs at Pharos workstations. Currently, faculty and staff will need to continue using their ID cards to print at department stations.

Contact the ID Center by email at idcenter@tcu.edu, by phone at 817-257-7856, or in person on the second floor of the Brown-Lupton University Union, Monday-Friday from 8 am to 5 pm.