Android Users

To activate and add your TCU Mobile ID to your Google Wallet, you will need a compatible Android mobile device running Android Lollipop (version 5.1) or higher with NFC turned on.

Get logo

Do the following to activate your TCU Mobile ID

    1. To get started, you must have an approved photo on file for your TCU ID card. Incoming students will have a photo taken at orientation, and some may utilize photo upload.
    2. Make sure you have the latest version of Google Wallet.
    3. Download the GET Mobile app published by The CBORD Group in the Finance category from the Google Play Store. The app logo features the word GET in a circle and is black-and-white.
    4. Open GET Mobile and select Texas Christian University from the list of institutions.
      • Log in using your TCU username/password and authenticate with Okta Verify.
      • Follow prompts to Add ID to Phone.
      • Agree to the Terms and Conditions of use, and the ID will be provisioned to your device.
      • Your Google Wallet will open automatically.
      • Please note that Android provisioning could take up to 1 minute to complete, depending on wireless connectivity. Wi-Fi may have to be temporarily disabled to successfully provision Mobile ID.
      • Keep the GET Mobile app on your device to help manage your TCU Mobile ID

Report any issue in person at the ID Center located on the second floor of the Brown Lupton University Union (BLUU), or by phone at 817-257-7856. You may also email idcenter@tcu.edu.

Be prepared to share the following when reporting an issue:

      • What date/time did the issue occur?
      • What issue are you having? Did you encounter an issue in the app, at the reader, or elsewhere?
      • Did this issue occur multiple times (i.e., would we be able to reproduce it, or was it a one-time occurrence)?

If you send an email, please include your ID number and clearly describe the issue including screenshots or videos to help us reproduce it.

Android ImageUsing Your TCU Mobile ID

You do not have to open the wallet to use mobile credentials, but the screen should be awake! Lay your phone flat on the reader and wait for the reader’s light to change color. If you have access to the door, the light will turn green, and you will hear the door unlock, just as it would with a physical card. Should you encounter a reader with a keypad, hover or touch the back of the phone to the keypad. Ensure NFC is turned on by going to your device’s Settings. Android devices can vary in the placement of the NFC antenna. Tap the top of the phone to the reader. If this does not work, tap the back body of the phone to the reader. Some devices require the user to log in to the GET Mobile app once daily to utilize the Mobile ID.

 

 

 

The TCU Mobile ID in Google Wallet is a TCU initiative where your compatible Android device replaces the functionality of a physical TCU ID card.

For now, both the physical ID and the Mobile ID will continue to work. However, TCU is moving toward a mobile-first approach for campus credentials, and the TCU Mobile ID will become the primary form of identification. We encourage you to begin using your mobile credential as soon as possible. The university plans to complete the transition to Mobile ID as the main credential by Fall 2026.

We understand that some individuals may still need a physical card. Requests for exceptions will be reviewed on a case-by-case basis. Please contact the ID Center for more information.

Yes, your TCU Mobile ID can be used even if your Android device does not have network connectivity, as the TCU Mobile ID is stored on your device.

All Android phones that have NFC are supported. Android watches are not supported at this time. You cannot have the TCU Mobile ID on both an Android and an Apple device.

You will need a compatible Android device with the following:

  • A photo on file with the TCU ID Center.
  • An Android phone that runs Lollipop (5.1) or higher, with NFC turned on.
  • Download the latest version of the Google Wallet app from the Google Play Store
     The Google Wallet must be enabled and set up.

1. Open the Google Wallet app
2. At the bottom, tap “Passes
3. Tap your TCU Mobile ID
You can also find your TCU Mobile ID in your device settings.
Tap Settings > Android Settings > Google > Settings for Google Apps > the Google Wallet.

  1. Please note that Android devices can take up to 1 minute to successfully complete the “Setting up…” step when provisioning the credential.
    1. If after 1 minute, provisioning is still on “Setting up…” step:
      1. First, completely close the GET and Wallet apps by swiping up from the bottom of the screen (or tap the square/recent apps button), find the app, and swipe it away.
      2. Second, re-open the GET and Wallet apps to see if the ID has been successfully provisioned.
        1. In the GET app it will show “ID added to Gpay” just under your photo
        2. In the Wallet app it will show “Setting up…” message.
        3. If both are true, Mobile ID is ready for use.
  • If the above steps do not work, proceed with the following steps.
    1. Disable Wi-Fi and verify you have a strong cellular connection.
    2. Remove ID from Wallet, uninstall GET app, and re-install GET app
    3. Repeat the provisioning process.

If you are still having issues, notify the TCU ID Center by email at idcenter@tcu.edu, by phone at 817-257-7856, or in person on the second floor of the Brown-Lupton University Union, Monday-Friday from 8 am to 5 pm.

To access your TCU Mobile ID, your device does not need to be unlocked, but the screen should be awake. Ensure NFC is turned on in your device’s Settings. Android devices can vary in the placement of the NFC antenna. Tap the top of the phone to the reader. If this does not work, tap the back of the phone to the reader. Some devices require the user to log in to the GET Mobile app once daily to use the TCU Mobile ID.

If you are locked out of your residence hall, you can use a friend’s phone to call the RA on duty. If you cannot get a hold of the RA on Duty, contact TCU PD by calling 817-257-7777. If you do not have access to anyone’s phone, locate the nearest blue light emergency phone, and that will connect you to TCU PD.

Open and log in to the Google Wallet. Tap on the card, scroll down to see the TCU ID number.

You do not need to unlock your device, but the screen must be awake to use your TCU Mobile ID, unless you have enabled Require Device Unlock.

Notify the TCU ID Center by email at idcenter@tcu.edu, by phone at 817-257-7856, or in person on the second floor of the Brown-Lupton University Union, Monday-Friday from 8 am to 5 pm.

It may take a few moments for the TCU ID to appear in the wallet on the phone.
Please try the following if you are having problems:
  1. Ensure you are presenting your TCU Mobile ID properly at the reader- holding it straight up and down typically works best.
  2. If you are presenting your TCU Mobile ID and the reader is not reacting
    • Open the GET Mobile app
    • Log into the GET Mobile app and try presenting your TCU Mobile ID again.

Some devices require the user to log in to the GET Mobile app once daily to utilize their TCU Mobile ID.

  1. Ensure you have properly provisioned the TCU Mobile ID.
    In the GET Mobile app, you should see the status of your TCU Mobile ID as “ID added to Google Wallet”; otherwise, you should see “Add to GPay” or “Add to Google Wallet”.

If you are still having issues, notify the TCU ID Center by email at idcenter@tcu.edu, by phone at 817-257-7856, or in person on the second floor of the Brown-Lupton University Union, Monday-Friday from 8 am to 5 pm.

Remove your TCU Mobile ID from your old device. Once you have done this, repeat the same process, beginning by signing in to the GET Mobile app on your new device.

Contact the TCU ID Center by email at idcenter@tcu.edu, by phone at 817-257-7856, or in person on the second floor of the Brown-Lupton University Union, Monday-Friday from 8 am to 5 pm.

There is no cost to use your TCU Mobile ID.

No, anyone with an active TCU ID, including faculty, staff, and students, is eligible as long as they meet all device and software requirements.

These balances are not visible directly on your TCU Mobile ID using an Android device, but can be viewed on the GET mobile App.

Once your TCU Mobile ID Card is activated on your Android, tap the device to any reader.

Not yet but stay tuned! Until then, continue to use your ID card. It will continue to work at the time clocks.

TCU is moving to a mobile-first approach for campus credentials, and TCU Mobile ID will become the primary credential issued. Your physical ID card will remain active through March 31, after that, you need to use the TCU Mobile ID.

We understand that some individuals may still need a physical card, and exemptions will be reviewed on a case-by-case basis. Please contact the ID Center for more information.

Students can use phones to access print jobs at Pharos workstations. Faculty and Staff will need to continue using their ID cards to print at department stations.

Contact the ID Center by email at idcenter@tcu.edu, by phone at 817-257-7856, or in person on the second floor of the Brown-Lupton University Union, Monday-Friday from 8 am to 5 pm.